Hi, friend!
Many people ask us: "As a small website, why do you bother sharing these trivial numbers on your page?"
Because in our eyes, behind every single number lies a smiling face and a bond of trust.
1,804:
This is the number of packages we’ve shipped from the start of 2024 until today. We’ve served around 2,000 friends. If every vehicle traveled just 1 km a day, the collective mileage of x-hook’s friends could circle the Earth 60 times!
302:
This is the number of repair requests, spare part replacements, and exchanges we’ve handled. To date, every single one has been resolved properly. We don’t leave anyone behind.
86:
This is the total number of products we’ve ever offered. We don’t chase quantity; we obsess over quality.
173:
These are the reviews left on our website for all our products. Most are glowing, but there were 6 one-star ratings. The reasons ranged from shipping delays to quality issues upon unboxing, or even design flaws. We resolved every single one of these cases.
2 Days:
On average, we resolve each case within 48 hours, whether it means coordinating with the manufacturer to send spare parts or finalizing a repair solution.
Our team loves adventure, we love vehicles, and we love technology that changes lives.
What we didn’t expect was that after-sales service for outdoor sports gear is far more challenging than for home appliances or fast-moving consumer goods. Though perfection is hard to achieve, we promise to do our absolute best for every vehicle and every friend who trusts us.
Thank you for supporting x-hook.
And since you’ve read this far, here’s a little gift: a universal discount code X-HOOK4. If you see something you like, come place your order with us!
