X-Hook Care Promise

Where Riders Become Friends

Hi there!  

We're passionate about sharing the joy these vehicles bring to urban adventures.  
Though we keep prices razor-thin (seriously, our accountants keep side-eyeing us), we promise to stand by you long after checkout.  

1. Our Warranty Heartbeat
✔️ Brand Promise: 1-year full coverage (as manufacturer policy)  
✔️ Our Extra Hug:  more 1-year care for core components (motor, battery, certified controllers)  ; Cost-price replacements for wear-and-tear parts
✔️ Beyond Warranty?:  
We'll still fix it using factory parts, charging only cost price + zero service fees for our friends. 

2. Smooth Repair Journey

🔧 Step 1: Reach Out
- Email issues to [ Kontakt@x-hook.com ] with your **Order#**  
- Prefer calls? Grab our hotline from website header!  

🚚 Step 2: Fix It Right
- We'll choose the fastest path:  
  → Factory repair or
  → Our Poland service hub  
- You ship to us → We ship back FREE

3. Zero Surprise Costs 
✅ During Warranty:  
You’ll never pay a penny for parts or labor.  
✅ Shipping:  
- You cover sending to us.
- We cover the happy return trip!  

4. DIY Love 
🔧 For small parts (throttle/meter issues):  
- We mail new parts FREE  
- Get: Video guides + safety checklist  
- Nailed the fix? Sometimes we’ll even surprise you with a little thank-you gift! 🎁  

5. Our Pinky Swear
⏱️ 24-hr response: Your email = our instant action trigger  
🛡️ EU Strongback: We guarantee full 2-year EU consumer rights protection  

6. Fair Play Notes
⚠️ Not Covered:
- "Oops, I crashed it" moments  
- Unauthorized mods or storm damages  

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Final Note: We reserve the right to interpret terms, but we promise to always choose kindness. Questions? Our service team speaks "human", not "legal-ese".